Virtual Number Porting to or from our platform

Number Porting

We understand the importance of consistency to maintain credibility and professionalism; especially when it comes to mobile communication.

If you currently have a Virtual Number with another provider, we can take your number and move it directly to our network - this process is called “number porting”. We can port mobile phone numbers from most Australian providers to our network by submitting the below application.

NOTE: Virtual Number Porting is only available for Australian Virtual Numbers.

How do I port my number?

Have your existing Virtual Number provider complete the Porting Application Form below. Our support team will raise a porting ticket with the carrier on your behalf and keep you informed of its process.

NOTE: To ensure the correct account number/Bind ID details are submitted, have your existing provider complete the form. Incorrectly submitted applications can delay an already lengthy porting process. The porting process can take up to 5 weeks to complete depending on the carrier and their porting queue.

Download Porting Application Form Here

Submit your completed Porting Application to your system administrator.

What happens next?

Your Virtual Number should stay active with the existing provider right up until porting takes place - the actual offline period is normally 2-4 days. 

You will be notified once the carrier has completed porting and the number is provisioned to our network 

Are there any fees?

There is a one-off fee of $50 + gst (per number) associated to porting. After the number has been provisioned to our network, regular monthly Virtual Number charges apply.

How do I port my Virtual Number out?

Simply send an email to your system administrator requesting the release of your Virtual Number to another third party provider.

The support team will supply you with the Virtual Number Bind ID - this can be given to your new provider to facilitate the porting process for you.